Technical Specialist

Michigan, Jackson

Posted: 04/15/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 12950

Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Technical Specialist.

DUTIES:

This person will be expected to utilize a web program to help administer moving applications forward through an existing process. Knowledge of electronic procedural work is required. You will also need to download and upload electronic files and enter corresponding information into spreadsheets. A more than basic understanding of Excel is important to ensure basic formulas are not broken, and any problems can be easily found and repaired should an issue occur.

You will be handling minor engineering drawings. You do not have to understand the engineering details, but they will need to be able to distinguish some high-level concepts and learn about a few types of drawings involved.

Additionally, you will be handling form legal agreements, so they need to have an attention to detail.

Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines.
Sets up tech support systems including record maintenance, data submission, and project management.
Provides backup department support.
Prepares reports and tech support material as directed from time to time.
Maintains confidentiality.
Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.
Participates as an active technical support team member by contributing to program development and organization planning.
Operate a computer terminal and utilize necessary software applications.
Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
Maintains work areas in a clean and orderly manner.

SKILLS:

Strong process flow abilities and computer skills, able to navigate within multiple web based and cloud based applications while following regulatory process flow.
Strong Excel experience, Word, SharePoint, working with SAP.
Communication & multitasking skills ability to work in corporate setting, great people skills, email conscious.
Ability to interact with internal and external clients to receive information and data.
Ability to solve a range of basic problems.

EDUCATION:

Associates preferred or at least 2 years of applicable experience and a High School diploma or equivalent

Strong knowledge of MS Outlook, Excel, Word PowerPoint, SharePoint, SAP

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