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Technical Customer Support Specialist - AED / Defibrillator

Redmond, WA 98052

Posted: 06/27/2024 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25354 Pay Rate: $ 30.00 - $ 35.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Technical Customer Support Representative in their Emergency Medical Device Division for a 6 Month Contract. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.  


This role will be supporting our clients Emergency AED Defibrillators products as described below.   This is a Contract - Contract to Hire opportunity providing support described by not limited to below.  


Work hours are 7am - 3:30pm PT Monday - Friday

Position Description (Principle Duties and Responsibilities)


  • Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Reports issues in Salesforce. 
  • May be involved in customer training
Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Requirements



  • Minimum High School Diploma required
  • 2 years in a technical support role either with Medical Products, IT or Professional Services
  • Proved track record of being reliable, on-time and dependable team member
  • 1-2 years experience working with Salesforce
  • AED Defibrillator or Lifenet data experience is highly desired
  • Excellent written and verbal communications skills
  • Quick learner and study of products to learn support requirements.  
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About Redmond, WA

Discover exciting job opportunities in the vibrant Redmond, Washington area! Nestled in the scenic Pacific Northwest, Redmond offers job seekers a unique blend of tech innovation, outdoor recreation, and cultural charm. Known as the "Bicycle Capital of the Northwest," Redmond boasts an extensive network of bike trails perfect for exploring the stunning Cascade Mountains. With nearby attractions like the iconic Space Needle in Seattle, the picturesque wineries in Woodinville, and the world-renowned Museum of Glass in Tacoma, there's no shortage of adventures to be had. Whether you're drawn to the bustling tech scene with companies like Microsoft and Nintendo, or craving a taste of the local cuisine at the Food Truck Roundup, Redmond has something for everyone. Join us in experiencing the dynamic opportunities and endless possibilities that await in this thriving region!