Position Description (Principle Duties and Responsibilities)

• Generate and analyze team huddle metrics to ensure the team complies with service level agreements. 
• Collect cross-functional feedback, relay it to the team, and devise a plan for improvement. 
• Maintain the Mobile Inventory, Van, and consignment orders. 
• Participate in third-party purchase order processing and invoicing. 
• Utilize CRM and ERP tools for entering and booking small parts, capital, repair, and return orders. 
• Ensure accuracy as the front line for data entry, including rectifying incorrect or subpar data submissions. 
• Troubleshoot the quoting tool for sales representatives if there are discrepancies in quote pricing or customer information compared to customer-provided documentation. 
• Identify incorrect information when booking using the CRM tool and update it alongside the necessary teams. 
• Review and research incoming parts orders identified as RMAs and advise on the needed part number(s). 
• Assist in receiving returned products into the Returns inventory. 
• Coordinate the shipment of parts to meet customer needs and resolve field issues. 
• Coordinate pickups with customers, Project Managers, Sales Representatives, and Tech Support. 
• Provide price and product availability information to customers and sales representatives. 
• Offer product information, which may include providing technical assistance. 
• Furnish information on the status of equipment returns, sales orders, delivery schedules, and more. 

• Minimum High School Diploma required, degree preferred
• 3+ years in a Sales Support or Enterprise Customer Support with Medical Products, IT or Professional Services - Mix of Call and Email Queues
• Proved track record of being a reliable, on-time and dependable team member
• 1-2 years experience working with Salesforce
• Excellent written and verbal communications skills
• Quick learner and study of products to learn support requirements.