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Sr. Revenue Operations Manager (SaaS Customer Success)

Grand Rapids, MI 49505 | Work from home flexibility

Posted: 10/23/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24241 Pay Rate: $ 115000.00 - $ 130000.00

Job Description

Excellent Opportunity with Global Manufacturing Company!

 

Sr. Revenue Operations Manager (SaaS Customer Success)

 

 

Reports to VP of Chief Marketing Office - (Work from Home with travel into Grand Rapids as needed)

 

IDEAL BACKGROUND:  Manager that possesses a unique blend of strategic thinking, use of analytics to drive and manage team, creativity, technical proficiency, and revenue operational excellence.

You have a proven track record in strategic roadmap planning + execution, customer success and leadership.

You are excited about making an impact and using your skills as a transformational and inspirational leader to empower a winning team of 7 individuals.

 

 
 
Our client, a leading enterprise organization providing award and recognition programs to global organizations has an immediate opening for a Sr. Revenue Operation / Customer Success Manager.

 

 

We are looking for a dynamic, INSPIRING Customer Success Management talent to lead a team focused on driving product engagement, leading positive customer connection experiences, and driving revenue growth through renewals and relationship expansion.  

 

 

Responsibilities 

 

  • Set the vision and strategic plan for the Customer Success department that will increase product engagement, create customer advocacy, increase retention, and drive growth through expansion (cross-sell and up-sell)
  • Define best practices and processes to optimize customer connections, customer satisfaction and customer lifecycle
  • Partner with cross-functional teams to achieve customer goals and share meaningful insights to drive continuous improvement
  • Develop clear KPIs and reporting processes to optimize retention, identify potential risks, confirm renewals, and identify growth opportunities
  • Develop and implement tailored customer communications, reviews, and programs that provide continued value to the customer and drive long-term account growth
  • Continuously drive greater efficiency and quality, developing scalable solutions that set the team up for long-term success
  • Hire, train, motivate, and coach team; assessing employee performance and providing feedback and training opportunities

Job Requirements

Skills and Experience 

 

  • BA/BS degree and/or equivalent experience; with a minimum of 5 years' experience of proven customer success experience
  • Proven track record of achievement of customer retention and satisfaction in managing a portfolio of clients
  • Proven track record of developing and leading a winning team(s)
  • Experience working with Salesforce or similar CRM
  • Ability to utilize and leverage multiple technical sales tools
  • Proven experience using analytics to drive transformational change at both a program and team level. 
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong leadership, communication, and interpersonal skills
  • Driven, self-starter, and self-motivated

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

 

Learn more about working with iMPact Business Group

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About Grand Rapids, MI

Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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