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Sr. Revenue Operations Manager (SaaS Customer Success)

Grand Rapids, MI 49505 | Work from home flexibility

Posted: 10/23/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24241 Pay Rate: $ 115000.00 - $ 130000.00

Job Description

Excellent Opportunity with Global Manufacturing Company!


Sr. Revenue Operations Manager (SaaS Customer Success)



Reports to VP of Chief Marketing Office - (Work from Home with travel into Grand Rapids as needed)


IDEAL BACKGROUND:  Manager that possesses a unique blend of strategic thinking, use of analytics to drive and manage team, creativity, technical proficiency, and revenue operational excellence.

You have a proven track record in strategic roadmap planning + execution, customer success and leadership.

You are excited about making an impact and using your skills as a transformational and inspirational leader to empower a winning team of 7 individuals.


Our client, a leading enterprise organization providing award and recognition programs to global organizations has an immediate opening for a Sr. Revenue Operation / Customer Success Manager.



We are looking for a dynamic, INSPIRING Customer Success Management talent to lead a team focused on driving product engagement, leading positive customer connection experiences, and driving revenue growth through renewals and relationship expansion.  





  • Set the vision and strategic plan for the Customer Success department that will increase product engagement, create customer advocacy, increase retention, and drive growth through expansion (cross-sell and up-sell)
  • Define best practices and processes to optimize customer connections, customer satisfaction and customer lifecycle
  • Partner with cross-functional teams to achieve customer goals and share meaningful insights to drive continuous improvement
  • Develop clear KPIs and reporting processes to optimize retention, identify potential risks, confirm renewals, and identify growth opportunities
  • Develop and implement tailored customer communications, reviews, and programs that provide continued value to the customer and drive long-term account growth
  • Continuously drive greater efficiency and quality, developing scalable solutions that set the team up for long-term success
  • Hire, train, motivate, and coach team; assessing employee performance and providing feedback and training opportunities

Job Requirements

Skills and Experience 


  • BA/BS degree and/or equivalent experience; with a minimum of 5 years' experience of proven customer success experience
  • Proven track record of achievement of customer retention and satisfaction in managing a portfolio of clients
  • Proven track record of developing and leading a winning team(s)
  • Experience working with Salesforce or similar CRM
  • Ability to utilize and leverage multiple technical sales tools
  • Proven experience using analytics to drive transformational change at both a program and team level. 
  • Extensive experience with PowerPoint, and other programs on the Microsoft Office platform
  • Strong leadership, communication, and interpersonal skills
  • Driven, self-starter, and self-motivated
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