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Sr. Customer Service Representative
Portage, MI 49002 US
Position Description (Principle Duties and Responsibilities)
- Provides customer services relating to sales, sales promotions, installations and communications.
- Process all customer orders/changes/returns according to established guidelines
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Develops organization-wide initiatives to proactively inform and educate customers.
- Develops improvement plans in response to customer surveys.
- 1-2 years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Experience with Microsoft Office
- 5. Proficiency in Excel including pivot tables and various functions