Sr. Customer Service Representative
Michigan, Kalamazoo-Battle Creek
10: 30am - 7pm Shift
Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Customer Service Representative for a 12 month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
This role manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
1. Customer service oriented
2. High attention-to-detail
3. Experience in a professional role where proper email and phone etiquette is required
4. Ability to stay focused and learn
5. ERP experience (SAP) nice to have
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