Sr. Customer Service Representative

Michigan, Kalamazoo-Battle Creek

Posted: 05/29/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 13124


Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Customer Service Representative for a 12 month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

Position Description (Principle Duties and Responsibilities)

This role will act as a Sales Support Rep for Government Accounts. Our clients team is a cross-divisional customer service team that works closely with sales reps, external customers specifically VA and DoD hospitals. In this role you will be on the phones, managing an inbox, entering orders, and processing quote requests. This role requires a self starter and someone who will to hit the ground running as soon as possible. Specifically, handling phone calls, entering orders, and working closely with the team.

MUST-HAVES:

1. Customer service oriented
2. High attention-to-detail
3. Experience in a professional role where proper email and phone etiquette is required

NICE-TO-HAVES:

1. Experience with a phone loop
2. Experience with AS400 and Oracle
3. Prior experience would be nice

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