Sr. Customer Service Representative
Michigan, Kalamazoo-Battle Creek
Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Customer Service Representative for a 12 month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also, may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
Fast starter, quick learner, owner type individual
Manages a specific inbox tied to Sales Reps and External Government Accounts
Interface will be phone, inbox, entering orders, processing quotes can working closely with remote Sales Team.
Must be customer service oriented, High attention to detail, experienced in professional role where proper email and phone etiquette is required.