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Sr. Customer Service Representative

Manchester, NH 03103 | Work from home flexibility

Posted: 05/01/2024 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25143 Pay Rate: $ 17.00 - $ 17.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Customer Service Representative for a 18 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.  

 

75% Hybrid / Work from Home schedule

 

Position Description (Principle Duties and Responsibilities)

 

 

  • Provides customer services relating to sales, sales promotions, installations and communications. 
  • Process all customer orders/changes/returns according to established guidelines
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. 
  • Develops organization-wide initiatives to proactively inform and educate customers. 
  • Develops improvement plans in response to customer surveys.

 

Requirements

 

  • 1-2 years of experience required
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Experience with Microsoft Office 
    • 5. Proficiency in Excel including pivot tables and various functions 

 

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About Manchester, NH

Discover exciting job opportunities in the vibrant Manchester, New Hampshire area! Nestled in the heart of the Granite State, Manchester boasts a thriving job market with plenty of room for career advancement and personal growth. With its picturesque Merrimack River, historic landmarks like the Palace Theatre, Currier Museum of Art, and the Fisher Cats playing at Northeast Delta Dental Stadium, this city offers a unique blend of culture and charm. Explore the local culinary scene, beautiful parks like Livingston Park and McIntyre Ski Area, and take in the breathtaking scenery of nearby Lake Massabesic. Start your career journey in Manchester, NH, and unlock a world of endless possibilities!