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ServiceNow Workflow Analyst

Grand Rapids, MI 49509

Posted: 05/23/2024 Job Type: Contract Industry: IT Job Number: 25236 Pay Rate: $ 40.00 - $ 45.00

Job Description

ServiceNow Workflow Analyst 

Job Description:

  • Office of Information Management is looking for a ServiceNow Talent to support the ongoing maintenance and integration efforts of the ServiceNow environment.
  • Primary focus will be working within the Enterprise Global IT Asset Management and Architecture team building out workflows in ITAM and APM that are interconnected. 
  • Codes, tests, debugs, and documents assignments of moderate to high complexity Independently researches and resolves more complex technical problems.
  • A top-level technical contributor in highly specialized phases of applications system architecture with strong technical (applications based) knowledge.
  • Work with multiple business owners to move forward development and enhancements around workflows in ServiceNow.
  • Design and develop moderately complex scripts, workflows and integrations to create custom applications in ServiceNow.
  • Engage with customers to understand and document requirements.
  • Participate and contribute to design and code reviews.

Job Requirements

Preferred Qualifications (Skills, Experience, Education, Certifications):

  • ServiceNow workflow development in both ITAM and APM
  • Strong communication skills, both written and verbal.
  • Ability to maintain documentation, manage change management processes and ensure policies & procedures are being followed, maintain backlog, etc.
  • 3+ years experience in similar role working with ServiceNow  

Required Qualifications (Skills, Experience, Education, Certifications):

  • Bachelor's degree in a field related to computer science, information technology or related fields
  • A background in IT service management software, particularly ServiceNow.
  • ServiceNow certification
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About Grand Rapids, MI

Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!