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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
60.00
60.00
HOUR
true
ServiceNow Strategic Portfolio Management (SPM) Product owner
Posted: 05/21/2025
2025-05-21
2025-07-14
Job Type:
Contract
Industry: IT
Job Number: 26282
Pay Rate: $ 60.00 - $ 60.00
Job Description
Our client, a family-owned Midwestern grocery/retailer striving to better people's lives in all communities, seeks a ServiceNow Strategic Portfolio Management (SPM) Product Owner.
Location: Local, Hybrid - must be able to work in the office M-W
Start Date estimate: 6/15/2025
End Date estimate: 1/31/2026 (fiscal)
Equipment will be provided.
Position Overview:
We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.
Product Ownership:
- Organize and prioritize the product backlog, refining user stories and acceptance criteria.
- Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
- Manage continual improvement around dashboarding and reporting capabilities.
- Oversee end-to-end delivery of SPM features, from ideation to deployment.
- Ensure documentation matches the current state of the process and system.
- Manage testing plan(s) for SPM for bi-annual upgrades.
Stakeholder Collaboration:
- Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
- Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
Technical Oversight:
- Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
- Collaborate on technical designs and ensure adherence to ServiceNow best practices.
- Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.
Qualifications:
- Experience:
- Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
- Certifications (Preferred):
- Certified ServiceNow Administrator (CSA).
- Certified Implementation Specialist - SPM.
- Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.
- Technical Skills:
- Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
- Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
- Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.
Job Requirements
The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Defining the vision for the team's product
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing it based on changing requirements
- Overseeing all stages of product creation, including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints
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