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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
30.00
35.00
HOUR
true
Senior Helpdesk / Service Desk Technician
Posted: 08/27/2024
2024-08-27
2024-10-16
Job Type:
Contract to Hire
Industry: IT
Job Number: 25542
Pay Rate: $ 30.00 - $ 35.00
Job Description
An iMPact Business Group client is seeking an experienced Helpdesk / Service Desk Technician for a contract-to-hire role.
The ideal candidate is able to start out 3 days a week on contract and then expand their participation over time. This firm is growing and so are their Technical Support needs.
This is a Senior hands-on Technology support role. One where you may also end up mentoring Junior staff on your team as well.
This position will involve using your strong Technology Support experience to provide ongoing support to a variety of Business Customers in a Customer-focused, Customer-Service oriented manner..
The general user base typically has strong technical skills in their own discipline - Manufacturing, Engineering, Accounting, Design, Supply Chain and they all welcome Technology Support coming from an informed user perspective.
This role will deliver support for a variety of hardware/software including - Network/Computing Infrastructure, Security, SSO/IAM, and Business Applications including the expanded use of the corporate ERP system.
If you love to support Users with a strong focus on team collaboration and customer service, this is a firm you need to consider.
Job Requirements
- Bachelors Degree, strongly preferred
- 5-7+ years experience performing Helpdesk/Service desk support
- Current hands-on Technology support experience (this is a roll-up-your-sleeves and help-where-needed role)
- Experience orienting and/or mentoring Junior Service desk staff
- Experience reviewing, defining, and improving Helpdesk / Service desk processes and procedures
- Experience building and supporting an internal Knowledge Base for helpdesk processes
- Helpdesk automation experience - tools beyond just a ticketing system, ie. working with tools for - Software Deployment, Remote Support, CMDB, AI, DevOps, and related automation for System / User Support
- System/Security Administration, SSO, IAM and related experience
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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