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Senior Claims Representative

Sarasota, FL 34232 | Fully Remote

Posted: 02/15/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 21461 Pay Rate: $ 65000.00 - $ 75000.00

Job Description

iMPact Business Group is searching for a Senior Claims Representative for our client in Sarasota, FL for a permanent opportunity.
The primary responsibilities will include the investigation, evaluation, negotiation, and resolution of assigned property claims having moderate to high complexity and value, working within delegated reserve and settlement authority.  With a high degree of independence, handles property claims with additional complexities related to unique coverage and/or exposure issues. An individual may be asked to participate and be deployed to a catastrophic event (CAT site) to assist customers.  
  • Investigates, evaluate, negotiates, and resolve assigned property claims of moderate to high complexity.
  • Determines the facts of the loss, coverage compensability, and the degree of exposure by the unit of coverage.
  • Reviews, analyses, and applies policy conditions, provisions, exclusions, and endorsements pertinent to a variety of losses.
  • Establishes timely and accurate property claim and expense reserves.
  • Communicates clearly and professionally with the customer, or their representative, by telephone and/or written correspondence regarding all aspects of the claims process.
  • Serves as a trainer.
  • Participates in special routine projects assigned.
  • Determines settlement amounts based on independent judgment, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, and application of applicable limits and deductibles.
  • Negotiates and conveys property claim settlements within authority limits to insureds. 
  • Controls damage exposures through proper usage of cost containment tools.
  • Maintains an effective diary system to ensure timely resolution and document claim file activities following established procedures and state regulations.
  • Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers.   

Job Requirements

  • Bachelor's Degree or equivalent business experience.
  • Minimum of five (5) years of progressive experience in the adjusting of residential and commercial claims or a combination of experience and education.
  • Strong verbal and written communication skills.
  • Must be able to work in a collaborative atmosphere.
  • Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint.
  • Customer service orientation; empathy.
  • Demonstrate ownership attitude and customer-centric response to all assigned tasks. 
  • Solid analytical and decision-making skills.
  • Being bilingual is a plus.
  • Associate in Claims (AIC) a plus.
  • A professional designation that is specific to claims is a plus.
Licenses and/or Certifications:
  • Adjuster's license(s) (where applicable) required or successfully acquired within 60 days of hire.
Background check/drug screening required.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.
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