Our client, a Global Leader in the Medical Device Industry, has an immediate opening for a Sales Support Specialist for a 6-month+ contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. 

MONDAY - FRIDAY 12pm - 8:30pm CT Zone work hours, some overtime required.  30 minute meal break. 100% Remote.  Occasional Sundays; occasional/mandatory OT when fully trained

PTO restricted & blacked out on the calendar for the last 3 days of the month

Responsibilities and Requirements

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

Requirements

• 2+ years of experience required, Bachelor's degree preferred 
• 2+ years of working with equipment contracts and service level agreements
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Experience with Microsoft Office 
  • Proficiency in Excel including pivot tables and various functions 
  • PowerBI Skills a plus
  • SAP and or SaleForce experience highly desired.