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Sales Support Specialist - Remote CT
Minneapolis, MN 55437 US | Fully Remote TELECOMMUTE US
Job Description
- Follow order entry process and provide proactive updates on order status to accelerate billing process
- Provide phone support for inquiries from sales and healthcare professionals.
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures.
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Prepare product or service reports by collecting and analyzing customer information
- Implement and support Quality initiatives throughout branch
- Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
- Additional duties as assigned
Job Requirements
Requirements
- 3+ years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Computer Savvy and experienced with Microsoft Office Suit of products
- 5. Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- ERP Experience (JDE or SAP) desired
- Adaptability
- Energized/High achiever
- Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
