This position a regional role supporting the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. This role will require strong collaboration and engagement with other internal functional teams and externally with regional sales reps. The Coordinator will provide support to ensure all tactical aspects of entire operational activities are managed for the assigned region. The position will support adoption and utilization of commercial systems (ERP, CRM, Customer Complaint) and strengthen partnership with regional sales team. The primary responsibility of this position is to ensure effective fulfillment of products and drive a process which meets the needs of the business.
 
 

HOURS ARE 8am to 5pm ET

Position Description (Principle Duties and Responsibilities)

• Works in a fast paced, team-oriented environment that partners closely with other internal and external stakeholders to drive culture of customer excellence and operational efficiency.
• Drive the creation, maintenance and adherence of Business Rule and Order performance metrics for assigned region (OTIF; Fill Rate; First Time Right and BO level).
• Act as primary interface between regional sales team members and Divisional HQ to support fulfillment of daily Inventory needs for surgery demand within assigned region. Collaborate with various stakeholders to Optimize Field Instrument and Implant configurations and order fulfillment process.
• Co-ordinate movement of inventory across assigned region and ensure accurate transactional information is available through CRM and ERP platform. Partner with sales team to optimize the movement of product with least cost to the organization.
• Responsible for reviewing the daily and weekly surgery demand and supporting other CO Team members to ensure appropriate plans are in place to meet the required surgery requirements.
• Effectively communicate to stakeholders order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
   

Requirements

• 2+ years of experience required, Bachelors degree preferred 
• Must have Skills: 
  • 1. Analytical-experience working with data to solve problems and develop processes 
  • 2. Organized 
  • 3. Communication (customer service orientation) 
  • 4. Experience with Microsoft Office 
  • 5. Proficiency in Excel including pivot tables and various functions 
  • 6. PowerBI Skills a +
  • 7. SAP and or SaleForce experience highly desired.