RMA Admin Assistant
New York, Rochester
Our client in the Victor, NY area has an immediate need for a RMA Admin Assistant for a 6 month+ contract
Reporting to the Director, Product Support, the Customer Services RMA Administrator is responsible for supporting the RMA Coordinator and the Product Support department for the full-cycle administrative process of Return Material Authorizations (RMA) from our customers.
In-process, assign, and track customer returns through quality database (TIPQA) and other database driven systems. This includes but not limited to confirming warranty information, emailing, and calling customers.
Assigning RMA (Return Material Authorization) numbers, completing appropriate RMA forms and keying in pertinent data regarding customer repair problems.
Provide labor and material quotation to customer via the ERP system
Process, categorize, and answer customer emails and telephone calls, providing high quality service.
Excellent communication skills - this role requires the ability to deal with customers and handle difficult situations professionally, on the phone, by email and in person
Verify data integrity throughout the entire process
Develop metric reports for non-conformances and customer complaints
Manage and maintain RMA Material Stock spares, components and LRU s
Communicate with vendors for return of broken equipment
High School diploma required, AAS preferred
A minimum of one (1) years of direct Customer Support experience or similar, preferably in a technical product environment.
Ability to efficiently utilize word processing (MS Word) and spreadsheet software (MS Excel) required.
Proven data entry skills
Knowledge of ERP systems and other database tracking tools is highly desired.
TipQA knowledge similar quality tracking system is desired
Customer or management interface
Candidate must be detail-oriented, be able to multi-task, possess excellent customer service and communication skills, be a team player and have working knowledge of Word and Excel
Ability and desire to learn product specifications and system components required on a general level.
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity