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Quality Engineer (Customer)

Muskegon, MI 49443

Posted: 02/19/2024 Job Type: Contract to Hire Industry: Engineering Job Number: 24779 Pay Rate: $ 25.00 - $ 40.00

Job Description

Our client, a leader in the automotive industry, is seeking a dedicated and proactive Tier 1 Automotive Quality Engineer with a strong customer-facing focus. This role is pivotal in ensuring the highest standards of quality in products and services. As a key liaison between our client and their customers, you'll play a vital role in understanding customer needs, translating these into actionable quality processes, and maintaining strong, trust-based relationships. Your expertise will contribute to not only meeting but exceeding customer expectations in quality and performance.
Key Responsibilities:
  • Act as the primary quality contact for customers, maintaining strong and effective relationships.
  • Understand and analyze customer requirements to ensure they are met or exceeded.
  • Collaborate with internal teams to implement quality standards and improvements in line with customer expectations.
  • Lead problem-solving and root cause analysis activities in response to customer feedback or quality issues.
  • Conduct regular quality reviews and audits to ensure continuous compliance with customer and industry standards.
  • Coordinate with production and engineering teams to ensure quality control measures are integrated effectively.
  • Manage customer complaints, ensuring timely and effective resolutions.
  • Drive continuous improvement initiatives based on customer feedback and quality metrics.
  • Develop and deliver quality-related training to internal teams to enhance customer service and product quality.
  • Prepare and present quality reports and performance metrics to management and customers.

Job Requirements

  • Bachelor's degree in Engineering, Quality Assurance, or a related field.
  • Proven experience in a quality engineering role within the Tier 1 automotive industry.
  • Strong customer service orientation and experience in a customer-facing role.
  • Excellent problem-solving skills and experience with root cause analysis techniques.
  • Familiarity with automotive quality standards (e.g., IATF 16949, ISO 9001).
  • Proficient in quality tools such as Six Sigma, Lean, or Kaizen.
  • Outstanding communication and interpersonal skills.
Titles Encouraged to Apply:
  • Automotive Quality Assurance Engineer
  • Customer Quality Engineer
  • Quality Systems Engineer
  • Supplier Quality Engineer
  • Process Improvement Engineer
  • Automotive Product Quality Engineer
  • Quality Control Specialist
This role is ideal for individuals who are passionate about quality in the automotive industry and excel in customer engagement. If you are looking to make a significant impact in a leading automotive firm through quality excellence and customer satisfaction, we encourage you to apply for this exciting and rewarding opportunity.
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