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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
25.00
40.00
HOUR
true
Quality Engineer (Customer)
Posted: 02/19/2024
2024-02-19
2024-04-10
Job Type:
Contract to Hire
Industry: Engineering
Job Number: 24779
Pay Rate: $ 25.00 - $ 40.00
Job Description
Our client, a leader in the automotive industry, is seeking a dedicated and proactive Tier 1 Automotive Quality Engineer with a strong customer-facing focus. This role is pivotal in ensuring the highest standards of quality in products and services. As a key liaison between our client and their customers, you'll play a vital role in understanding customer needs, translating these into actionable quality processes, and maintaining strong, trust-based relationships. Your expertise will contribute to not only meeting but exceeding customer expectations in quality and performance.
Key Responsibilities:
- Act as the primary quality contact for customers, maintaining strong and effective relationships.
- Understand and analyze customer requirements to ensure they are met or exceeded.
- Collaborate with internal teams to implement quality standards and improvements in line with customer expectations.
- Lead problem-solving and root cause analysis activities in response to customer feedback or quality issues.
- Conduct regular quality reviews and audits to ensure continuous compliance with customer and industry standards.
- Coordinate with production and engineering teams to ensure quality control measures are integrated effectively.
- Manage customer complaints, ensuring timely and effective resolutions.
- Drive continuous improvement initiatives based on customer feedback and quality metrics.
- Develop and deliver quality-related training to internal teams to enhance customer service and product quality.
- Prepare and present quality reports and performance metrics to management and customers.
Job Requirements
Qualifications:
- Bachelor's degree in Engineering, Quality Assurance, or a related field.
- Proven experience in a quality engineering role within the Tier 1 automotive industry.
- Strong customer service orientation and experience in a customer-facing role.
- Excellent problem-solving skills and experience with root cause analysis techniques.
- Familiarity with automotive quality standards (e.g., IATF 16949, ISO 9001).
- Proficient in quality tools such as Six Sigma, Lean, or Kaizen.
- Outstanding communication and interpersonal skills.
Titles Encouraged to Apply:
- Automotive Quality Assurance Engineer
- Customer Quality Engineer
- Quality Systems Engineer
- Supplier Quality Engineer
- Process Improvement Engineer
- Automotive Product Quality Engineer
- Quality Control Specialist
This role is ideal for individuals who are passionate about quality in the automotive industry and excel in customer engagement. If you are looking to make a significant impact in a leading automotive firm through quality excellence and customer satisfaction, we encourage you to apply for this exciting and rewarding opportunity.
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