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Property Unit Manager

Sarasota, FL 34232 | Fully Remote

Posted: 02/10/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 21444 Pay Rate: $ 90000.00 - $ 95000.00

Job Description

iMPact Business Group is searching for a Property Unit Manager REMOTE for our client in Sarasota, FL for a permanent opportunity.
The Unit Manager will have responsibility for the oversight of claim representatives handling both outside and insight claim processes in a multi-state and multi-line environment.  Grants authority, performs audits, monitors benchmarks, and assures compliance with the company's policies and procedures.   The Unit Manager also ensures compliance with all state regulations relating to the claim function.  This individual also completes the appropriate reports and communicates with Senior Management on both a local and home office level.
  • Attracts, retains, and develops talent.
  • Orients and on-boards within the claims department.
  • Manages staff performance; implements strategies and plans to address staff development, including field independent adjusters; identifies and addresses training needs on an ongoing basis; provides frequent performance feedback.
  • Effective plans retention; proactively manages and responds to turnover.
  • Provides compelling claim services.
  • Develops and executes a strategic file management plan that achieves optimal file resolution and business results.
  • Provides face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency.
  • Conducts quality file reviews per best practices guidelines.
  • Implements strategies and initiatives to improve file quality, and customer service, and manages costs.
  • Drives the Information Advantage.
  • Successfully leverages data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results.
  • Achieves Optimal Solutions.
  • Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends, and product stress points, and helping our partners attract and retain business. 
  • Operates within the agreed expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management, and loss adjustment expense.
  • Partner for Mutual Success.
  • Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes. 
  • Participates in business meetings and agency visits as required.

Job Requirements

  • Bachelor's Degree or equivalent business experience.
  • Minimum of five (5) years of progressive experience in the Claims Management environment; multi-state experience preferred.
  • Must demonstrate extensive knowledge of the claim process at all levels, as well as the ability to evaluate large and complex claims is required.
  • Must be able to work in a collaborative atmosphere with other vendors.
  • Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint.
  • Must have the ability to analyze facts and make decisions, self-starter, and have excellent written and oral communication skills at all levels.
  • Must have a valid driver's license and a satisfactory Motor Vehicle Driving Record.
  • Solid analytical and decision-making skills.
  • Must demonstrate excellent negotiation skills.
  • Overnight travel will be required.
  • Spanish speaking is a plus.
Licenses and/or Certifications:
  • Adjuster's license(s) (where applicable) required or successfully acquired within 60 days of hire.
  • AIC is a plus.
  • A professional designation that is specific to claims is a plus.
Background check/drug screening required
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.
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