Product Coordinator

Michigan, Grand Rapids-Muskegon-

Posted: 08/20/2019 Industry: Engineering Job Number: 13456 Pay Rate: $18.00 - $22.00

Responsibilities:

* Primary point of contact and build long-term relationships with customers

* Identify and assess customers needs to achieve satisfaction

* Manage order fulfillment process from time the order is received through delivery (all methods of entry)

* Obtain freight quotes and schedule shipments with logistics providers

* Facilitate new customer on-boarding and day-to-day customer account management for new and existing customers

* Create and manage customer quotations and inventory agreements

* Address customer complaints, provide appropriate solutions and alternatives within time limits, follow-up to ensure resolution

* Field all customer feedback, track, and forward to appropriate internal team(s)

* Database management for creation of new parts, price changes, and customer master files

* Review and analyze customer material usage in effort to escalate demand increases/decreases and the reason for the change seasonality, project-based work, etc.

* Serve as inside sales for tier 2 & 3 customers by following up on existing business, identifying new opportunities to be funneled to outside sales, and address issues & concerns
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