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Customer Care Representative
Arlington, TN 38002 US | Fully Remote TELECOMMUTE US
Job Description
Responsibilities and Requirements
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
- Maintain customer pricing in ERP system, including entering contracts as required
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Implement procedures to manage inventory shelf life and expiry records
Job Requirements
Requirements
- 2+ years of experience required, Bachelor's degree preferred
- 2+ years of working with equipment contracts and service level agreements
- Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Organized
- Communication (customer service orientation)
- Experience with Microsoft Office
- Proficiency in Excel including pivot tables and various functions
- PowerBI Skills a plus
- SAP and or SaleForce experience highly desired.
