Order Management Support Specialist

Our manufacturing client in the Grand Rapids, MI area is looking to hire a sharp Order Management Support Specialist for a 6+ month contract. Candidates that have experience working in a manufacturing setting are very beneficial.

This position will involve:

• Taking ownership of the RMA/Part 21 process and assisting other Order Admins with processing any/all open orders as they occur.
• Document/improve the current process in order to help maintain customer-established TAT (Turn around times).
• Ensure export control requirements are being met as they relate to the Customer Support Administrator position.
• Takes the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements.
• Ensures SOP's are updated upon completion of process improvement projects.
• Participates in business-to-business capabilities through website enhancements and E-commerce upgrades.
• Manages customer relationships beyond current business activities by developing relationships with Customers.
• Will be responsible for all interfaces between our clients and customers regarding contract/PO matters.
• Can manage customer conflict with tact to ensure a win-win solution.
• Demonstrates thorough knowledge of MRP systems and will become knowledgeable with our client's MRPs as it relates to the Order Management function.
• Demonstrates empowerment, ownership, and accountability throughout all aspects of the Order Management position.
• Maintains current customer files and archives files and correspondence greater than one year old.
• Assists other Order Management administrators when required. Provides support to Regional Sales Managers and proactively communicates sales activity.
• Responsible for performing job duties in a manner consistent with established our client's Ethics and Standards.
• Responsible for working in a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.
• May develop and process dealer agreements with the necessary management approvals.
• Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
• Works in Excel, specifically developing pivot tables, charts, and formulas.
• Experience with customer account management and purchase order reviews

• Customer service experience dealing with larger customers required (min. 6 years with HSD or 2 years with Associates or above).
• Candidates with exposure to manufacturing environments are highly preferred, but not required.