RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT

Hybrid after fully trained.  M-W in office, Thur & Fri WFH

Position Description (Principle Duties and Responsibilities)

• Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
• Back-up to Customer Support team when needed
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
• Accountable for all record-keeping as appropriate and in accordance with set specifications.
• Must meet all training and documentation criteria.

Requirements

• 3+  years of experience required, Bachelors degree preferred 
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Computer Savvy and experienced with Microsoft Office Suit of products 
  • Proficiency in Excel including pivot tables and various functions 
  • Comfortable in a fast-paced environment
  • SAP Experience and SaleForce experience 
  • Adaptability 
  • Energized/High achiever