Find Your Next Opportunity
Direct Hire, Contract, Contract to Hire
- Start your job search below
- Filter by Location, Remote Jobs, Keywords, and more. Save your keyword searches for automated notifications when new jobs are added.
- Apply!
Order Management Specialist - Virtual
Chicago, IL 60603 US | Fully Remote TELECOMMUTE US
Job Description
Position Description (Principle Duties and Responsibilities)
- Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
- Back-up to Customer Support team when needed
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with set specifications.
- Must meet all training and documentation criteria.
Job Requirements
Requirements
- Minimum High School Diploma required
- Proved track record of being reliable, on-time and dependable team member
- 1-2 years experience working with Salesforce preferred
- Excellent written and verbal communications skills
- Quick learner and study of products to learn support requirements.
