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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
21.00
21.00
HOUR
true
Order Management Specialist - HYBRID
Posted: 11/16/2023
2023-11-16
2023-12-27
Job Type:
Contract to Hire
Industry: Other (HR, Admin, Mkt, Sales)
Job Number: 24592
Pay Rate: $ 21.00 - $ 21.00
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 6 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT. HYBRID WORK ARRANGEMENT AFTER FULLY TRAINED M-W in office Th & F WFH - no full time remote work can be offered
Position Description (Principle Duties and Responsibilities)
- Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
- Back-up to Customer Support team when needed
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with set specifications.
- Must meet all training and documentation criteria.
Job Requirements
Requirements
- Minimum High School Diploma required
- Proved track record of being reliable, on-time and dependable team member
- 1-2 years experience working with Salesforce preferred
- Excellent written and verbal communications skills
- Quick learner and study of products to learn support requirements.
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