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Order Management Coordinator
Job Description
Our client, a Global Leader in the Consumer Appliance Industry has an immediate opening for a Order Management Coordinator for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Must be onsite at clients locations in the Mount Pleasant
Handle all day-to-day order entry, customer support services, and coordination of channel customer shipments through on-line order entry and distribution system. This includes direct customer contact on all issues related to internal customer operations. Participate in a channel team environment for customer communication and issue resolution.
Responsibilities
- Daily support and processing of B2B electronic transmissions, email, phone requests, and purchase orders, handled with a sense of urgency.
- Handle all customer and sales inquiries regarding order status or complaint resolution. This would include pricing issues, shipping errors and other related issues. Process credits as needed.
- Daily monitor Key Accounts within Oracle ERP and communicate any anomalies or issues to the appropriate stakeholders.
- High level of proactive communication with logistics, sales and other integral departments regarding orders that need to be adjusted, require special attention or has a challenge to the customer order.
- Manipulate excel files to process within ERP and other required reporting as needed.
- Project work as needed.
Job Requirements
Must Have Skills:
- 1 year experience customer service experience or sales org environment
- HS Diploma
- Strong attention to detail and customer focus
- Strong written and verbal communication skills, including active listening and diplomacy required
- Experience with International Orders a plus
- Working knowledge/experience of Oracle ERP a plus
- Knowledge of Google systems a plus
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
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Learn more about working with iMPact Business Group
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