Order Management Coordinator

Our client, a Global Leader in the Consumer Appliance Industry has an immediate opening for a Order Management Coordinator for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment. 

Must be onsite at clients locations in the Mount Pleasant 

Handle all day-to-day order entry, customer support services, and coordination of channel customer shipments through on-line order entry and distribution system. This includes direct customer contact on all issues related to internal customer operations. Participate in a channel team environment for customer communication and issue resolution.

Responsibilities

• Daily support and processing of B2B electronic transmissions, email, phone requests, and purchase orders, handled with a sense of urgency.
• Handle all customer and sales inquiries regarding order status or complaint resolution. This would include pricing issues, shipping errors and other related issues. Process credits as needed.
• Daily monitor Key Accounts within Oracle ERP and communicate any anomalies or issues to the appropriate stakeholders.
• High level of proactive communication with logistics, sales and other integral departments regarding orders that need to be adjusted, require special attention or has a challenge to the customer order.
• Manipulate excel files to process within ERP and other required reporting as needed.
• Project work as needed.

Must Have Skills:

• 1 year experience customer service experience or sales org environment
• HS Diploma
• Strong attention to detail and customer focus
• Strong written and verbal communication skills, including active listening and diplomacy required
• Experience with International Orders a plus
• Working knowledge/experience of Oracle ERP a plus
• Knowledge of Google systems a plus