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Order Entry Specialist - Plumbing/Waterworks Products

Wixom, MI 48393

Posted: 11/30/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24418 Pay Rate: $ 20.00 - $ 23.00

Job Description

Our client is a leader in the plumbing and waterworks wholesale distribution industry. We are a key component in meeting the needs of plumbing and waterworks contractors, engineers, municipalities, architects, and homeowners.

Our client needs a Logistics Coordinator w/ a strong Customer Service background reporting to the Customer Service Supervisor.
This is a Direct Hire opportunity.
This is an onsite position M-F, 7 or 8am - 4 or 5pm

Job Summary:
  • Provide friendly and helpful customer service and create quotes for established customers working the job order from beginning to end. Great opportunity for growth.

Must Have:
  • Strong Customer Service Skills
  • Ability to learn their products/processes
  • Very effective communication skills
  • Plumbing/Waterworks industry experience

Nice to have:
  • Eclipse
Essential Duties and Responsibilities:
These include the following and others may be assigned.
  • Taking orders, order entry, tracking shipments, assisting outside sales reps, and creating quotes on top of assisting customers.  
  •  Meet or exceed the expectations of our customers by providing a positive customer experience.
  • Talk with customers, outside Sales Representatives, and vendors by phone and email.
  • Receive and process orders for products.
  • Type orders and quotes within the system; prepare, post, and close work orders and projects as required.
  • Support company website customers by processing online orders, communicating via website chat, and troubleshooting any online account issues that may arise.
  • Create job files and organize paperwork as needed.
  • Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.
  • Train others regarding department material applications and limitations.
  • Coordinate shipping of orders and materials required with various departments.
  • Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.
  • Assist in maintaining inventory control and monitor the flow of materials, and prepare and issue reports as needed.
  • Back up warehouse, counter, and showroom as needed.
  • Keep up-to-date on products and product features available.
  • Regular and predictable attendance.
  • Work safely.

Job Requirements

Knowledge, Skills, and Abilities:
  • Working knowledge of products sold and their applications.
  • Ability to manage multiple tasks and priorities and easily adapt to changing situations.
  • Effective communication, interpersonal, customer service, negotiation, and stress management skills.
  • Nice to have a working knowledge of Microsoft Office products and Eclipse.
  • Maintain a professional image as a representative of the company.
  • Effectively read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals.
  • Ability to accurately add, subtract, multiply, and divide with or without using a calculator.
  • Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference, and volume.
  • Ability to operate standard office equipment.
  • Ability to read blueprints (Underground division only).

Education and/or Experience:
  • High school diploma or equivalent; or
  • One year of related experience and training; or
  • Equivalent combination of experience and education
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