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Office Administrator

Grand Rapids, MI 49512

Posted: 12/01/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24322 Pay Rate: $ 40000.00 - $ 45000.00

Job Description

Great Opportunity!!! Talented Office Administrator Wanted in the Grand Rapids Michigan area!

The Office Administrator will help us deliver excellent service to clients and support. You will support the business in financial planning, investment management, and delivering outstanding client service. The role requires someone who has fantastic communication skills and likes talking to customers, a desire to learn about and grow in the customer service field, and a passion for personal development. This position allows the Associate to gain valuable experience in wealth management, develop their communication and analytical skills, and progress toward more client interaction and responsibilities. The Office Administrator also assists the Service Manager in daily task as they pertain to customer orientation, follow up and daily communication with the service team in the field. 


  • Ability to prioritize and multi-task
  • Excellent machine (copier, fax, multi-functional machine, and computer) knowledge
  • Concentration, speed, accuracy to handle paperwork expeditiously.
  • Proactive sense of urgency to take the initiative.
  • Strong attention to detail. 
  •  Excellent customer service skills a must
  • Efficient with Microsoft Word, Excel, Teams, and Outlook.
Education & Experience: 
  • High School Diploma
  • 2 years' tenure

Job Requirements

Essential Responsibilities: 
  • Responsible for taking customer phone calls. 
  • Adding Service calls to the digital call board. 
  • Input Customer Supply orders.
  • Follow up on Pending Service calls, Back Orders, or any other customer service issues. 
  • Liaison between customers and associates to resolve concerns.
  • Maintain accurate customer records within the customer monitoring database.
If you harness great customer service attributes and like working a team environment, Apply today by submitting your updated resume for immediate consideration.  
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