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Mobile Computing Support Technician / Engineer (W2 Only)

Grand Rapids, MI 49525

Posted: 05/20/2024 Job Type: Permanent/Direct Hire Industry: IT Job Number: 25221 Pay Rate: $ 70000.00 - $ 90000.00

Job Description

An iMPact Business Group manufacturing industry client is seeking to hire a full-time Mobile Infrastructure Technician / Engineer.

This is an onsite role in Grand Rapids, MI and is not open to remote staff.

*** Please note: this role does not allow for Visa Sponsorship at this time ***

This role is to provide ongoing support of the Mobile Computing environment for a large and distributed workforce. The Mobile Support Technician role is part of an Infrastructure computing support team. This role is responsible for supporting the Mobile computing environment, working through remote support issues, monitoring a ticket queue to manage incidents, and performing end-user support for mobile-related hardware and software.


  • Perform on-site analysis, diagnosis, and resolution of complex Mobile and other end-point issues
  • Install, configure, test, maintain, monitor, and troubleshoot end-user Mobile devices
  • Construct, install, and test customized configurations 
  • Collaborate with internal and external technology team members to ensure efficient operation of the organization's Mobile computing environment
  • Where required, administer, and resolve issues with associated end-user Mobile and Workstation enterprise software products
  • Assist in managing and resolving support and service incidents and requests
  • Make recommendations to enhance operations and availability
  • Create and maintain IT documentation
  • Support security policies in the implementation, monitoring, and auditing of Mobile computing

Job Requirements

  • Bachelor's degree in information systems or equivalent experience
  • 2-3 years of Mobile Computing support experience
  • Experience with SCCM/Intune/Android/Windows OS
  • Problem-solving and troubleshooting skills
  • Hardware/Software troubleshooting experience
  • Strong understanding of network services, including Active Directory, DNS, and DHCP
  • Able to effectively communicate and interface with all levels of staff, from clerical to executive management
  • Organized, an initiative-taker, and able to prioritize workload

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About Grand Rapids, MI

Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!