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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
70000.00
90000.00
YEAR
true
This role is to provide ongoing support of the Mobile Computing environment for a large and distributed workforce. The Mobile Support Technician role is part of an Infrastructure computing support team. This role is responsible for supporting the Mobile computing environment, working through remote support issues, monitoring a ticket queue to manage incidents, and performing end-user support for mobile-related hardware and software.
Mobile Computing Support Technician / Engineer (W2 Only)
Posted: 05/20/2024
2024-05-20
2024-07-27
Job Type:
Permanent/Direct Hire
Industry: IT
Job Number: 25221
Pay Rate: $ 70000.00 - $ 90000.00
Job Description
An iMPact Business Group manufacturing industry client is seeking to hire a full-time Mobile Infrastructure Technician / Engineer.
This is an onsite role in Grand Rapids, MI and is not open to remote staff.
*** Please note: this role does not allow for Visa Sponsorship at this time ***
This role is to provide ongoing support of the Mobile Computing environment for a large and distributed workforce. The Mobile Support Technician role is part of an Infrastructure computing support team. This role is responsible for supporting the Mobile computing environment, working through remote support issues, monitoring a ticket queue to manage incidents, and performing end-user support for mobile-related hardware and software.
Duties:
- Perform on-site analysis, diagnosis, and resolution of complex Mobile and other end-point issues
- Install, configure, test, maintain, monitor, and troubleshoot end-user Mobile devices
- Construct, install, and test customized configurations
- Collaborate with internal and external technology team members to ensure efficient operation of the organization's Mobile computing environment
- Where required, administer, and resolve issues with associated end-user Mobile and Workstation enterprise software products
- Assist in managing and resolving support and service incidents and requests
- Make recommendations to enhance operations and availability
- Create and maintain IT documentation
- Support security policies in the implementation, monitoring, and auditing of Mobile computing
Job Requirements
- Bachelor's degree in information systems or equivalent experience
- 2-3 years of Mobile Computing support experience
- Experience with SCCM/Intune/Android/Windows OS
- Problem-solving and troubleshooting skills
- Hardware/Software troubleshooting experience
- Strong understanding of network services, including Active Directory, DNS, and DHCP
- Able to effectively communicate and interface with all levels of staff, from clerical to executive management
- Organized, an initiative-taker, and able to prioritize workload
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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About Grand Rapids, MI
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