Shift will be 9:30am to 6pm or 10:30am to 7pm

• Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with client specifications.
• Understands, interprets and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.

Requirements

• 1-2 years of experience required
• Prior understanding of customer service and order entry preferred
• Must have Skills: 
  • 1. Analytical-experience working with data to solve problems and develop processes 
  • 2. Organized 
  • 3. Communication (customer service orientation) 
  • 4. Experience with Microsoft Office 
  • 5. Proficiency in Excel including pivot tables and various functions