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Lead Customer Service Representative - Virtual

Portage, MI 49002 | Fully Remote

Posted: 06/05/2024 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25270 Pay Rate: $ 17.00 - $ 17.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  
 
10:30am to 7pm Shift (Eastern Time Zone).  Can be a remote role if candidates are outside a 60 mile radius of Portage MI.  

 

  • Maintains direct contact with customers before and/or after the sale. 
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

Job Requirements

Requirements

 

  • 3+  years of experience required,
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Computer Savvy and experienced with Microsoft Office Suit of products 
    • 5. Proficiency in Excel including pivot tables and various functions 
    • Comfortable in a fast-paced environment
    • SAP Experience and SaleForce experience 
    • Adaptability 
    • Energized/High achiever
    • Proven experience and success working remote - must be accountable 100% during working hours and active in work queues

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

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About Portage, MI

Ready to take the next step in your career? Explore exciting job opportunities in and around Portage, Michigan with us today! Nestled in the southwest region of the Great Lakes State, Portage offers a perfect blend of picturesque landscapes, vibrant cultural scene, and abundant career growth opportunities. Imagine working in proximity to Kalamazoo Nature Center, cheering on the Kalamazoo Wings at Wings Event Center, and indulging in the famous Michigan cherry pies. With renowned art galleries like the Kalamazoo Institute of Arts, charming theaters like the Barn Theatre, and the nearby shores of Lake Michigan, Portage invites you to discover a world of possibilities. Let's find your dream job amidst the charm and beauty of Portage, MI!

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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