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Lead Customer Service Representative - Virtual

Fort Lauderdale, FL 33331 | Fully Remote

Posted: 04/29/2024 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25137 Pay Rate: $ 19.00 - $ 19.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  
8am to 5pm Shift (Eastern Time Zone).  Virtual role  


  • Maintains direct contact with customers before and/or after the sale. 
  • Provides customer services relating to sales, order entry and purchase order collections.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

Job Requirements



  • 3+  years of experience required
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Computer Savvy and experienced with Microsoft Office Suite of products 
    • 5. Proficiency in Excel including pivot tables and various functions 
    • Comfortable in a fast-paced environment
    • SAP Experience and Salesforce experience 
    • Adaptability 
    • Energized/High achiever
    • Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
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About Fort Lauderdale, FL

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