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Lead Customer Service Representative - Virtual

Fort Lauderdale, FL 33331 | Fully Remote

Posted: 04/29/2024 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25137 Pay Rate: $ 19.00 - $ 19.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  
 
8am to 5pm Shift (Eastern Time Zone).  Virtual role  

 

  • Maintains direct contact with customers before and/or after the sale. 
  • Provides customer services relating to sales, order entry and purchase order collections.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

Job Requirements

Requirements

 

  • 3+  years of experience required
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Computer Savvy and experienced with Microsoft Office Suite of products 
    • 5. Proficiency in Excel including pivot tables and various functions 
    • Comfortable in a fast-paced environment
    • SAP Experience and Salesforce experience 
    • Adaptability 
    • Energized/High achiever
    • Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
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About Fort Lauderdale, FL

Ready to take the next step in your career? Explore the exciting job opportunities around Fort Lauderdale, Florida! Known for its stunning beaches, vibrant arts scene, and year-round sunshine, Fort Lauderdale offers a unique blend of work and play. Whether you're drawn to the world-class shopping on Las Olas Boulevard, the cultural offerings at the NSU Art Museum, or the thrilling games of the Miami Dolphins at Hard Rock Stadium, this area has something for everyone. Don't miss your chance to be part of this dynamic community - check out our job listings today and kickstart your career in Fort Lauderdale!