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Lead Customer Service Representative (8am - 4:30pm)

Portage, MI 49002

Posted: 01/10/2023 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 21149 Pay Rate: $ 17.00 - $ 17.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.  

 

8am - 4:30pm Shift

 

  • Maintains direct contact with customers before and/or after the sale. 
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

 

Requirements

 

  • 1-2 years of experience required, Bachelors degree preferred 
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Experience with Microsoft Office 
    • 5. Proficiency in Excel including pivot tables and various functions 

 

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