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iMPact Business Group
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http://www.impactbusinessgroup.com
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USD
20.00
20.00
HOUR
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Lead Customer Service Rep (8am to 5pm PT) - Virtual
Posted: 01/31/2024
2024-01-31
2024-03-24
Job Type:
Contract
Industry: Other (HR, Admin, Mkt, Sales)
Job Number: 24812
Pay Rate: $ 20.00 - $ 20.00
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
8am to 5pm Shift (Pacific Time Zone). Virtual role
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Job Requirements
Requirements
- 1-2 years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Experience with Microsoft Office
5. Proficiency in Excel including pivot tables and various functions
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