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Lead Collections Specialist
Portage, MI 49002 US | Fully Remote TELECOMMUTE US
Job Description
Responsibilities
- Reconcile each customer account and provide all pertinent information needed to resolve each transaction; keep log of customers that have been contacted and track progress
- Secure accurate customer contacts and email statements with detailed notes, invoices, and formation
- Proactively and timely escalate collection or reconciliation issues
- Work with other Invoice to Cash teams to help resolve operational issues and improve processes
- Escalate high-risk customers and internal scenarios preventing payments; proactively and timely escalate collection or reconciliation issues
- Provide Collectors and internal teams the information to log /research /resolve disputed invoices, including price, tax, short-payments, over-payments, unapplied payments, etc.
- Promote strong collaborative relationships with internal customers, including Collectors, Customer Service, Sales, etc.
Job Requirements
Requirements
- High School Diploma or GED, required
- Five (5) years' relevant work experience, required
- Experience in business-to-business collections, accounts receivable or finance, preferred
- Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred
