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Inside Sales/Customer Service Specialist

Grand Rapids, MI 49548

Posted: 01/19/2023 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 20714 Pay Rate: $ 18.00 - $ 22.00

Job Description

Our manufacturing client in the Greater Grand Rapids, MI area is seeking a robust Customer Service/Inside Sales Specialist for direct hire.  This company has an outstanding company culture and offers a great benefit package along with work life balance.  We incourage you to apply now.


This position will involve:

  • Data entry within the order fulfillment process 
  • Obtain freight quotes and schedule shipments with logistics providers
  • Field customer feedback, collaborate with manager to provide appropriate solutions and alternatives within time limits, forward to appropriate internal team(s), and follow-up to ensure resolution
  • Review incoming and outgoing orders for accuracy, adjusting as needed, and informing the appropriate contact as needed
  • Provide internal team members with system data and external information upon request

Job Requirements

  • 3 - 5 years of customer service experience in a manufacturing environment
  • Bachelor's degree preferred, or 5+ years of relevant work experience
  • Manufacturing ERP system experience
    1. Infor, CloudSuite Industrial or Sytline experience is a plus 
  • Strong attention to detail
  • Problem solver with the ability to use critical thinking skills
  • Exemplary verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Promotes improvement both within themselves and within the company
  • Shows ambition for learning new skills
  • Self-motivated
  • Fluent in Microsoft Office Products
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