Information Systems Analyst
Michigan, Kalamazoo-Battle Creek
Our client, a Global Medical Device Manufacture has an immediate opening for a Information Systems Analyst for a 10 Month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables.
Candidates need to have at least 3 years experience working in customer service oriented roles with high volume of interaction. This is more important than the technical piece as the client will train on the technical side. Owner of the Sales Team Support, training and day to day execution of I.S. Sales systems and processes
Will provide support by taking primary responsibility for the day to day support, operation and troubleshooting of all sales-facing systems including: Salesforce.Com, BigMachines (Oracle) Quoting, Tableau B.I., Field traceability and any other systems that interface with the external Sales Force
Will support training and development of the tools listed above
Will be a primary resource for User Support, Issue Identification and Triage
Will assist in Collaboration with IS Helpdesk and resources in Platform Support and future Project Phases
Identifier of Enhancement Opportunities (both process and technology)
Will Assist in creating a localized roadmap for continuous improvements
Will be responsible for identifying Opportunities to increase ROI post go live (Sales, Sales Ops, Marketing, etc )
Primary owner of User Stories requirements for enhancements/changes)
Connection with the business on Prioritization and facilitating the CSI process or identifying future potential Projects
Will assist in developing Outbound User Communications: Change Management, Enhancement/Upgrade Announcements
Responsible for Testing, Regression Testing, and Quality Assurance of the system
Will be responsible to review and evaluate annual release enhancements and determine if they will be deployed to the Sales team(s)
Will provide support by taking primary responsibility for development and completion of Sales Measurement Metrics as guided by sales leadership
Will submit periodic reports on assigned topics
Will assist in the analysis of internal and external data sources and determine optimal sources and spend
May develop custom research projects based on active needs of the business team
Pathway to earn system Architect responsibility in order to provide advanced business support and evolve systems to enable business strategy
Assoc., B.B.A. Or B.S. In any field (emphasis in Information Technology, Business Information Systems or a related discipline preferred)
Certification or prior certification as Salesforce.Com administrator preferred
Excellent interpersonal skills
Excellent analytical skills.
Demonstrated effective organizational skills.
Excellent technical understanding
2-10 years in an I.S., technical support or sales support.
Advanced computer skills (Salesforce.Com, Cloud-based applications, database, Business intelligence, Microsoft Office)
Must be able to communicate technical subjects to non-technical coworkers, both on an individual basis and to large groups of people.
Must be able to communicate with large groups of people.
Must be able to analyze and resolve non-routine business issues using independent judgement.
Must be able to routinely make decisions that may affect immediate marketing operations and have a divisional effect.
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