Florida, Lakeland-Winter Haven
The Implementation Consultant will be responsible to shape the design of a given institution' s software installation through collaborative conversation with both the client and internal teams to ensure a successful client experience throughout the project. This person is responsible for the creation and delivery of a Transitions Project Plan that provides accurate direction for all parties involved in the implementation.
Essential Duties and Responsibilities:
: Actively lead the planning process, project stages and customer engagement throughout the implementation.
: Drive collaboration between internal functional teams and client to achieve milestones and deliverables.
: Conduct analysis of provided client content and establish/document a Transitions Project Plan.
: Advise client on options, risks, costs and benefits, impact on other institutional processes and priorities regarding structure and processes employed using all software.
: Pro-actively manage any changes in project scope, identify potential issues and devise, with leadership, contingency plans.
: Provide status reports on project progress to client and company leadership teams on a regular basis.
: Responsible for driving targeted milestones and achieving the agreed upon implementation schedule.
: Provide guidance to address critical and/or outstanding issues impacting the successful implementation.
: Provide client support through activation and assist with client research and case study preparation.
: May require client on-site engagements, travel to Sales conventions, participation in Sales demonstrations as a product expert, and presentations and participation in annual company user conference.
: Great communication skills, verbal, written and presentation capabilities with both clients and leadership.
: Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of client satisfaction.
: Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
: Strong analytical and organizational skills with superior attention to detail.
: Ability to produce high-quality documents.
: Strong computer literacy, including MS Office Suite, Internet applications and comfort and ability to advance technically.
Education and Experience:
: Bachelor' s degree in Business or related discipline highly desired.
: Strong understanding and proficiency in software solutions and professional service offerings.
: 3-5 years of strong project management/client-liaison work experience