IT Services Tech

Florida, Tampa-St. Petersburg-Cl

Posted: 02/08/2019 Industry: IT Job Number: 12691

IT Services Tech

: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

: Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

: Construct, install, and test customized configurations based on various platforms and operating systems.

: Collaborate with Technology team members to ensure efficient operation of the organization' s desktop computing environment.

: Where required, administer and resolve issues with associated end-user workstation network software products.

: Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

: If necessary, liaise with third-party support and PC equipment vendors.

: Perform related duties consistent with the scope and intent of the position.

Knowledge & Experience

: Excellent knowledge of PC and desktop hardware.

: Excellent knowledge of PC internal components.

: Hands-on hardware troubleshooting experience.

: Extensive equipment support experience.

: Working technical knowledge of current protocols, operating systems, and standards.

: Ability to operate tools, components, and peripheral accessories.

: Able to read and understand technical manuals, procedural documentation and OEM guides.

: Proven analytical and problem-solving abilities.

: Ability to effectively prioritize and execute tasks in a high-pressure environment.

: Good written, oral, and interpersonal communication skills.

: Ability to conduct research into PC and software issues and products as required.

: Ability to present ideas in business-friendly and user-friendly language.

: Highly self-motivated and directed.

: Keen attention to detail.

: Team-oriented and skilled in working within a collaborative environment.
Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.