Find Your Next Opportunity
Direct Hire, Contract, Contract to Hire
- Start your job search below
- Filter by Location, Remote Jobs, Keywords, and more. Save your keyword searches for automated notifications when new jobs are added.
- Apply!
So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
IT Managed Services Account Manager
$ 70000.00 - $ 75000.00
Posted 03/23/2026
Permanent/Direct Hire
Permanent/Direct Hire
Work from home flexibility
Job ID:
27190
Job Description
JOB DESCRIPTION
We are seeking a client-focused IT Managed Services Account Manager to manage and grow existing customer relationships. This role is responsible for onboarding, implementation, ongoing support, and identifying new revenue opportunities within assigned accounts. The position is highly visible to clients and includes occasional onsite engagement.
Key Responsibilities
- Serve as the primary point of contact for managed services clients
- Lead onboarding and coordinate implementation of infrastructure, software, and security solutions
- Ensure ongoing customer success, service delivery, and satisfaction
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Support purchase orders, invoicing, and contract-related activities
- Oversee software licensing, renewals, and maintenance services
- Partner with internal technical teams to resolve issues and ensure service quality
- Conduct regular client check-ins and onsite visits as needed
Job Requirements
Qualifications
- Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
- 3+ years of experience in IT account management, customer success, or managed services
- Strong understanding of IT infrastructure, software licensing, and security services
- Experience supporting billing, POs, and service delivery coordination
- Excellent communication and relationship management skills
- Proven ability to grow accounts and identify new business opportunities
About Grand Rapids, MI
Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!
