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IT Help Desk Technician
Posted: 09/16/2025
Job Type:
Permanent/Direct Hire
Industry: IT
Job Number: 26662
Pay Rate: $ 60000.00 - $ 75000.00
Job Description
We are seeking a hands-on IT Help Desk Technician to be the go-to resource for end-user technology needs across our clients' local operations. This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology. You'll support day-to-day IT operations, manage equipment, and assist with new technology rollouts, while contributing to the overall IT strategy.
📍📍Location: This can be based in either Canton OH or Bellevue OH.
Will support and require some travel between the two locations. Mileage will be reimbursed.
What You'll Do
- Frontline IT Support: Act as the first point of contact for desktop, laptop, and application issues. Provide clear, user-friendly solutions to keep employees up and running.
- Device Setup & Maintenance: Configure and maintain workstations, printers, and peripherals. Monitor performance and handle repairs or replacements as needed.
- Network & System Oversight: Troubleshoot connectivity issues, support system upgrades, and assist with security and compliance initiatives.
- Ticket Management: Log, track, and resolve requests in the IT ticketing system while keeping employees informed of progress.
- Account & Access Support: Assist with user onboarding and offboarding, access permissions, and password resets.
- Collaboration: Partner with internal IT team members and external vendors to escalate issues or deliver new technology solutions.
- Knowledge Sharing: Develop documentation, quick guides, and FAQs that empower employees to solve common issues.
What You Bring
- 2+ years of experience in IT support within a manufacturing environment
- Industry certifications (CompTIA A+, Microsoft Desktop, ITIL, etc.) are helpful but not required.
- Knowledge of Windows/Linux systems, MS Office, ERP tools, and remote desktop software.
- Familiarity with networking basics (TCP/IP, LAN/WAN, Wi-Fi).
- Strong communication skills, with the ability to explain technical solutions in simple terms.
- A service-oriented approach, coupled with curiosity to learn new technologies.
Titles Encouraged to Apply:
- IT Support Specialist
- Deskside Support Technician
- Technical Support Engineer
- IT Service Desk Technician
- Computer Support Specialist
- Systems Support Technician
Join our client's team to leverage your technical expertise in an environment that values innovation and problem-solving. This role offers the chance to make a significant impact on the operational success and technological advancement of the organization. Apply today to contribute to a forward-thinking IT team dedicated to excellence and continuous improvement.
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Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Canton, Ohio. Nestled in the heart of Stark County, this region boasts a rich tapestry of opportunities for professional growth and personal fulfillment. With its proximity to the Pro Football Hall of Fame, the cultural treasures of the Canton Museum of Art, and the dazzling performances at the Players Guild Theatre, there's something here for everyone. Discover the allure of this charming region, known for its delectable local cuisine, beautiful parks like McKinley Monument Park, and the thrill of cheering on the Canton Charge and the Canton Bluecoats. Embrace the warmth and charm of Canton, where exciting career prospects await!
