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IT Help Desk Technician

Wyoming, MI 49508

Posted: 12/22/2025 Job Type: Permanent/Direct Hire Industry: IT Job Number: 26661 Pay Rate: $ 60000.00 - $ 75000.00

Job Description

We are seeking a hands-on IT Help Desk Technician to be the go-to resource for end-user technology needs across our clients' local operations. This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology. You'll support day-to-day IT operations, manage equipment, and assist with new technology rollouts, while contributing to the overall IT strategy.
Openings on 2nd or 3rd shift 

What You'll Do
  • Frontline IT Support: Act as the first point of contact for desktop, laptop, and application issues. Provide clear, user-friendly solutions to keep employees up and running.
  • Device Setup & Maintenance: Configure and maintain workstations, printers, and peripherals. Monitor performance and handle repairs or replacements as needed.
  • Network & System Oversight: Troubleshoot connectivity issues, support system upgrades, and assist with security and compliance initiatives.
  • Ticket Management: Log, track, and resolve requests in the IT ticketing system while keeping employees informed of progress.
  • Account & Access Support: Assist with user onboarding and offboarding, access permissions, and password resets.
  • Collaboration: Partner with internal IT team members and external vendors to escalate issues or deliver new technology solutions.
  • Knowledge Sharing: Develop documentation, quick guides, and FAQs that empower employees to solve common issues.

Job Requirements

What You Bring
  • 2+ years of experience in IT support within a manufacturing environment 
  • Industry certifications (CompTIA A+, Microsoft Desktop, ITIL, etc.) are helpful but not required.
  • Knowledge of Windows/Linux systems, MS Office, ERP tools, and remote desktop software.
  • Familiarity with networking basics (TCP/IP, LAN/WAN, Wi-Fi).
  • Strong communication skills, with the ability to explain technical solutions in simple terms.
  • A service-oriented approach, coupled with curiosity to learn new technologies.

Titles Encouraged to Apply:
  • IT Support Specialist
  • Deskside Support Technician
  • Technical Support Engineer
  • IT Service Desk Technician
  • Computer Support Specialist
  • Systems Support Technician
 
Join our client's team to leverage your technical expertise in an environment that values innovation and problem-solving. This role offers the chance to make a significant impact on the operational success and technological advancement of the organization. Apply today to contribute to a forward-thinking IT team dedicated to excellence and continuous improvement.

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

  

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About Wyoming, MI

Ready to embark on an exciting career journey in Wyoming, Michigan? This vibrant and growing area beckons with a plethora of job opportunities waiting to be explored. Nestled in Kent County, just a stone's throw from Grand Rapids, Wyoming offers a perfect blend of urban amenities and natural beauty. Imagine working near iconic landmarks like the Fred Meijer Millennium Park or embracing the arts at the Grand Rapids Art Museum. With a thriving food scene boasting local favorites like Michigan craft beer and mouthwatering Dutch delicacies, this region entices both foodies and culture enthusiasts alike. Don't miss the chance to catch a game of the Grand Rapids Griffins or enjoy a day of outdoor adventure at Blandford Nature Center. Come join us in Wyoming, MI, where career growth and an enchanting lifestyle await!

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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