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IT Help Desk Support
Tampa, FL 33619 US
Job Description
Impact Business Group is partnering with our MSP client on a PERM Onsite Help Desk Support Opportunity. Our Client, located in East Tampa, is a professional services provider that supports clients in the Tampa Bay area.
Type: Perm Direct Hire
Comp: $50-60K/yr. DOE with Education and Certs. Hourly Offer-OT Available
Position: Level 2 – Systems Engineer
Job Responsibilities
Level 2- Systems Engineer/Help desk
Managed Service Provider (MSP)
SUMMARY: The Systems Engineer - Level 2 is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.
JOB RESPONSIBILITIES:
- Field incoming Help Desk requests via both telephone and work orders in a courteous manner.
- Provide Level 1 & 2 Desktop / Server support.
- Work in fast-paced environment simultaneously handling multiple clients
- Troubleshoot a wide range of software applications
- Provide training and troubleshooting for Tier 1 support team
- Utilize RMM and PSA platforms to maximum efficiency.
- Maintain timely and accurate documentation of work performed.
- Participate in the On-Call Rotation
- Adhere to DSI company policies and best practices.
Job Requirements
MINIMUM QUALIFICATIONS:
- 4+ years of technical experience working with small to large business environments
- Excellent customer service skills
- Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc)
- Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365
- Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
- Ability to work independently within a team based environment
- Personal transportation and valid license required
PREFERED SKILLS
- Desktop & Server Support OS Windows (All Versions)
- eFolder Backup and Disaster Recovery solutions
- SonicWALL / WatchGuard Firewalls
- PSA - ConnectWise
- RMM - LabTech
HOURS: 8:00am - 5:00PM M-F. Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy client customer needs. All Levels On rotating call 1 week out of every 7 weeks.
Background check/drug screening required
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.
