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IT Help Desk-L3
Posted: 07/24/2026
Job Type:
Permanent/Direct Hire
Industry: IT
Job Number: 27497
Pay Rate: $ 80000.00 - $ 90000.00
Job Description
IT Help Desk Engineer L3
Rosemont, IL
PERM Onsite
Our client is seeking an experienced IT Help Desk Engineer to join a growing IT team supporting more than 1,500 end-user devices across multiple locations. This is a hands-on, high-impact role for an IT professional who thrives on solving complex endpoint challenges, improving device management processes, and delivering an exceptional employee support experience.
The ideal candidate brings deep expertise in Microsoft Intune, Windows endpoint management, Active Directory, and Microsoft 365, along with strong troubleshooting skills and a passion for continuously improving desktop operations. This position also serves as a senior technical resource, providing Tier 3 support while helping mentor junior support staff. Fluent Spanish and English communication skills are required to effectively support a bilingual workforce.
Responsibilities
- Design, maintain, and enhance enterprise desktop and laptop management solutions.
- Administer and optimize Microsoft Intune and Windows Autopilot environments.
- Create, deploy, and maintain application packages using Intune and Patch My PC, including Win32, MSI, and EXE deployments.
- Manage operating system and application patching while monitoring compliance and resolving exceptions.
- Configure and maintain device compliance policies, configuration profiles, and endpoint lifecycle management.
- Serve as the Tier 3 escalation point for complex desktop, laptop, and endpoint issues.
- Perform root cause analysis and implement long-term technical solutions.
- Support Tier 1 and Tier 2 technicians through documentation, coaching, and knowledge sharing.
- Partner with IT Security to investigate endpoint threats and assist with remediation efforts.
- Develop and maintain technical documentation, knowledge base articles, runbooks, and user guides.
- Participate in scheduled maintenance windows and occasional after-hours updates when needed.
- Travel to regional offices and newly acquired locations to support deployments and integration efforts.
- Contribute to ongoing infrastructure improvement projects and additional IT initiatives.
Job Requirements
Qualifications
- College degree or equivalent professional experience.
- 8+ years of experience in Information Technology.
- Fluent in both Spanish and English, including verbal and written communication is Preferred.
- Extensive experience administering Active Directory environments.
- Advanced troubleshooting experience with Windows 10 and Windows 11 operating systems.
- Expert-level knowledge of Microsoft Intune and endpoint management.
- Experience creating and maintaining Windows operating system images and enterprise deployments.
- Strong knowledge of desktop and laptop hardware.
- Excellent analytical, troubleshooting, and customer service skills.
- Ability to prioritize work in a fast-paced enterprise environment.
Preferred Qualifications
- Experience managing Android tablets through Microsoft Intune.
- Mobile device management experience with Android and iPhone devices.
- Familiarity with Help Desk ticketing platforms such as ManageEngine ServiceDesk Plus.
- Experience supporting Dell desktop and laptop hardware.
- Knowledge of enterprise multifunction printers, including Xerox, Canon, Toshiba, or similar platforms.
- Exposure to endpoint security tools such as SentinelOne.
- Experience supporting distributed, multi-site organizations.
Technical Environment
- Microsoft Intune
- Windows Autopilot
- Active Directory
- Microsoft Entra ID (Azure AD)
- Microsoft 365 / Office 365
- Windows 10 & Windows 11
- Endpoint Security Solutions
- Enterprise Desktop & Laptop Support
Compensation & Benefits
- Full-time, exempt position.
- Onsite work environment in Rosemont, Illinois.
Approximately 30% travel to support remote offices and business growth initiatives
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Explore exciting job opportunities in and around Rosemont, Illinois today! Located just northwest of Chicago, Rosemont offers a vibrant and dynamic environment for career growth. Known for its close proximity to O'Hare International Airport, world-class entertainment venues such as Allstate Arena and Parkway Bank Park, as well as being home to the Fashion Outlets of Chicago, this area presents a unique blend of business and leisure opportunities. Considered the hub for conventions and conferences, Rosemont provides a thriving job market and access to renowned dining options like Gibson's Bar & Steakhouse and entertainment options such as the Rosemont Theatre, making it an enticing location for job seekers looking to advance their careers in a bustling metropolitan area. Start your job search in Rosemont today and discover all that this captivating region has to offer!
