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IT Field Engineer Indy

Toledo, OH 43601

Posted: 05/14/2024 Job Type: Permanent/Direct Hire Industry: IT Job Number: 25193 Pay Rate: $ 75000.00 - $ 90000.00

Job Description

Job Opportunity: Field Engineer
Our client, a leader in providing cutting-edge technology solutions for public safety and child advocacy, is seeking a dedicated Field Engineer. As the 2023 SBDC Small Business of the Year and a MIRA Award nominee, they offer a dynamic work environment where your technical skills and commitment to community safety make a direct impact. This role demands a proactive professional who excels in delivering high-quality technical installations and outstanding customer service across various demanding environments.
Key Responsibilities:
  • Execute professional system installation and maintenance, both onsite and remotely, ensuring optimal performance and client satisfaction.
  • Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments; efficiently escalate unresolved issues as needed.
  • Collaborate closely with project management and customer experience teams to streamline scheduling, identify work process efficiencies, and manage project risks.
  • Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.
  • Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.
  • Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.

Job Requirements

  • Proficiency with Windows Operating Systems across multiple platforms.
  • Demonstrated analytical skills with a robust capability in troubleshooting complex technical issues.
  • Relevant certifications such as CompTIA (A+, Network+, Server+, Security+), MCITP, CCNA, or similar; certifications in NICE or other telephony systems are advantageous.
  • Familiarity with ITSM Ticketing Tools like ServiceNow.
  • Strong communication and problem-solving skills.
  • Physical ability to manage installation demands, including lifting equipment up to 70 lbs and working at heights.
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
  • Willingness to travel up to 80% as required.
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About Toledo, OH

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