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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
75000.00
90000.00
YEAR
true
IT Field Engineer Indy
Posted: 08/05/2024
2024-08-05
2024-10-04
Job Type:
Permanent/Direct Hire
Industry: IT
Job Number: 25193
Pay Rate: $ 75000.00 - $ 90000.00
Job Description
Job Opportunity: Field Engineer
Our client, a leader in providing cutting-edge technology solutions for public safety and child advocacy, is seeking a dedicated Field Engineer. As the 2023 SBDC Small Business of the Year and a MIRA Award nominee, they offer a dynamic work environment where your technical skills and commitment to community safety make a direct impact. This role demands a proactive professional who excels in delivering high-quality technical installations and outstanding customer service across various demanding environments.
Key Responsibilities:
- Execute professional system installation and maintenance, both onsite and remotely, ensuring optimal performance and client satisfaction.
- Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments; efficiently escalate unresolved issues as needed.
- Collaborate closely with project management and customer experience teams to streamline scheduling, identify work process efficiencies, and manage project risks.
- Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.
- Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.
- Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.
Job Requirements
Qualifications:
- Proficiency with Windows Operating Systems across multiple platforms.
- Demonstrated analytical skills with a robust capability in troubleshooting complex technical issues.
- Relevant certifications such as CompTIA (A+, Network+, Server+, Security+), MCITP, CCNA, or similar; certifications in NICE or other telephony systems are advantageous.
- Familiarity with ITSM Ticketing Tools like ServiceNow.
- Strong communication and problem-solving skills.
- Physical ability to manage installation demands, including lifting equipment up to 70 lbs and working at heights.
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
- Willingness to travel up to 80% as required.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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