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Help Desk Support Specialist

Portage, MI 49002

Posted: 05/24/2023 Job Type: Contract Industry: IT Job Number: 22808 Pay Rate: $ 28.00 - $ 30.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Help Desk Support Specialist for a 12 Month Contract. Our client offers results-driven people a place where they can make a difference – every day!  You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.  


CANDIDATES MUST BE FLEXIBLE TO EITHER A 9:30am – 6:00pm or 10:30am – 7:00pm shift.  FULLY ONSITE ROLE


Position Description (Principle Duties and Responsibilities)


  • Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Reports issues in Salesforce. 
  • May be involved in customer training
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.




  • Minimum High School Diploma required
  • 2 years in a technical support role either with Medical Products, IT or Professional Services
  • Proved track record of being reliable, on-time and dependable team member
  • 1-2 years experience working with Salesforce
  • Excellent written and verbal communications skills
  • Quick learner and study of products to learn support requirements.  
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