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Help Desk Support Specialist

Portage, MI 49002

Posted: 05/24/2023 Job Type: Contract Industry: IT Job Number: 22808 Pay Rate: $ 28.00 - $ 30.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Help Desk Support Specialist for a 12 Month Contract. Our client offers results-driven people a place where they can make a difference – every day!  You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.  

 

CANDIDATES MUST BE FLEXIBLE TO EITHER A 9:30am – 6:00pm or 10:30am – 7:00pm shift.  FULLY ONSITE ROLE

 

Position Description (Principle Duties and Responsibilities)

 

  • Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Reports issues in Salesforce. 
  • May be involved in customer training
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.

 

Requirements

 

  • Minimum High School Diploma required
  • 2 years in a technical support role either with Medical Products, IT or Professional Services
  • Proved track record of being reliable, on-time and dependable team member
  • 1-2 years experience working with Salesforce
  • Excellent written and verbal communications skills
  • Quick learner and study of products to learn support requirements.  

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

 

Learn more about working with iMPact Business Group


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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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