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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
19.00
20.00
HOUR
true
Help Desk Analyst
Posted: 09/05/2024
2024-09-05
2024-10-16
Job Type:
Contract
Industry: IT
Job Number: 25574
Pay Rate: $ 19.00 - $ 20.00
Job Description
Our client, who specializes in commercial and residential electrical work for schools, commercial and municipal buildings, and outside line and substation construction, is looking for a part-time Help Desk Analyst.
Location: North side of Grand Rapids and is 100% onsite
This is an 8-month contract position.
This is a part-time position (15-20) hours/week Mon-Fri
Position Summary:
Our clients technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Our clients technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Responsibilities:
- This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users
- Troubleshoot software and hardware issues presented by users across-org
- Install, configure, and maintain software and hardware, including desktop support
- Collaborate with other IT team members to resolve complex technical issues
- Maintain a comprehensive knowledge base of technical solutions and best practices
- Provide technical guidance and support to users, ensuring that they are proficient in the use of our technology systems
Job Requirements
Experience:
* 2+ years of experience in IT support
* Proven experience in software troubleshooting and desktop support.
* Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.
* Proficiency in Microsoft products, including Microsoft Teams
* 2+ years of experience in IT support
* Proven experience in software troubleshooting and desktop support.
* Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.
* Proficiency in Microsoft products, including Microsoft Teams
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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