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HealthCare Membership Sales Support Coordinator
Grand Rapids, MI 49525 US | Fully Remote TELECOMMUTE US
Job Description
- To support New Business Sales Coordinators during the busy Q3/Q4 sales season.
- Provide excellent sales support to assigned account managers, agents and employer groups to maintain and grow membership in assigned territory.
- Also responsible to coordinate renewals, proposals, open enrollment/benefit materials, as well as the submission and implementation of renewing benefit plans and required reporting.
- Interacts with various departments to provide timely and accurate resolution of issues for our customers and to facilitate accurate and timely processing of benefits/opportunities and member/group setup.
- Manages assigned book of business by responding to requests timely, and developing and maintaining relationships.
- Assists Sales Department in maintaining all pertinent information relative to field activities that they support.
- Ensures data accuracy during the sales process as it pertains to benefits, compliance, group information, agent information, etc.
- Effectively educates members, agents and employers on how the plan works, data requirements for Request for Proposals, benefits offered and how to enroll.
- Coordinates renewal packets and open enrollment materials according to specifications.
- Updates internal databases, runs various reports, and completes/reviews legal documents to ensure accuracy.
Job Requirements
- Associate's Degree or an equivalent combination of training and experience.
- 2 years of relevant experience with health care benefit plans (i.e. self-funded, fully-funded employer group)
- 2 years of relevant experience with servicing agents, employer groups, members, or similar populations
