Health Center Assistant (Front Office)

Health Center Assistant (Front Office)

JOB SUMMARY:

Daily responsibilities will vary, as needed and as assigned. Must be able to work independently through the check in and check out process for patients.  Must be dedicated to providing outstanding customer service. 

PRIMARY DUTIES AND RESPONSIBILITIES: 

• Perform front desk responsibilities, which generally include telephones, scheduling, intake, fee collection, patient check out procedures, filing, and administrative support.
• Be proficient in Health Center software and hardware - check patients in and out, run reports as directed.
• Verify patient insurance 
• Sell contraceptive supplies/refills as needed.
• Complete inventory supply requests and alert Health Center manager of supply needs.
• Assure accurate client fee collection and receipts, summarize day sheets, prepare bank deposits, take deposit to the bank and reconcile cash drawer at the end of the day.
• Ensure front desk area, lobby/waiting room and waiting room restroom are clean and tidy with adequately stocked supplies.
• See that all required forms are properly completed, check for accuracy and appropriate signatures, and see that coding is done promptly and correctly.
• Must have a firm knowledge and understanding of internal policies: Standards and Guidelines, Medical Policies and Procedure Manual, Personnel Policies, and Standing Orders and adhere to same.
• Assist Centralized Follow-up staff in administrative tasks. 
• Be trained and competent in all other required training(s), familiarity and competency in utilizing the CAL (Center for Affiliate Learning)
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints
• Participate in health center/affiliate efforts to achieve established revenue goals
• Participate in health center efforts to achieve established goals for productivity
• Assure accurate client fee collection and receipts, summarize day sheets, prepare bank deposits, and reconcile cash drawer at the end of the day.
• Make bank deposits as designated by Health Center Manager.
• May be required to travel to other sites within the affiliate
• Will be observed and evaluated, at minimum, on an annual basis.
• Other duties as assigned by the Health Center Manager, or Director of Patient Services.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge and understanding of abortion protocols.
• Education: High school or GED, additional college credits or degree preferred.
• Basic skills/knowledge: Must be committed to quality medical care, informed consent, and confidentiality. Must be sensitive to individual client need and problems. Must believe in voluntary family planning and reproductive choice and have strong interpersonal skills.
• Previous experience: One year of medical office experience or two years experience in a customer service role with the general public.  Experience in a family planning setting and knowledge of contraceptive technology preferred.
• Language Skills: Accuracy in verbal and written communications. Bilingual/Spanish helpful.
• Reasoning abilities: Proven ability to evaluate and determine appropriate course of action with fairness and accuracy.
• Equipment/Machine use: Medical and office equipment as appropriate including computer software, telephone, fax machine, and copier.
• Location/Travel/Physical: Reliable transportation to and from work, occasional in-state vehicle travel. Ability to lift up to 50 pounds.