Field Services Coordinator

Michigan, Kalamazoo-Battle Creek

Posted: 02/11/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 12696

Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Field Services Coordinator for a 12 month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

Position Description (Principle Duties and Responsibilities)

Under minimal supervision ensures that customers and sales representatives receive World Class support by handling a variety of post-sales customer support functions.

Receive incoming customer calls requiring the following type of job functions.
Opening customer repair and loaner orders.
Status updates of a customer s or Sales Representative s orders.
In-house contact for customer and Sales Representative regarding pricing, scheduling and shipping of product.
Redirect calls to appropriate contacts as necessary,
Determine if the product malfunctioned based on customer feedback.
Ask the customer the routine qualifying questions regarding the malfunction and enter the detailed responses in the ERP system.
Initiate contact with customers and Sales Representatives, as necessary, to facilitate the repair and loaner process. Supervisory Responsibilities
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